FREQUENTLY ASKED QUESTIONS
MY ACCOUNT
How can I create my account?
To create your account, simply click here , otherwise during your purchase you can create your account.
I forgot my password, how do I change it?
If you forgot your password, don't worry! When you log in, click on “Forgot your password? » then enter your email address so that we can send you a recovery email.
Can I change my personal information?
To modify your personal information such as your billing address or your postal address, simply click on “Modify addresses” in your personal space. You can then modify and/or add a new address.
Is my information protected?
All personal information that you provide to us to place your order or when creating your account will be used exclusively within the framework of our commercial relationship.
Under no circumstances will your information be communicated, shared or sold to third parties. In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data.
MY COMMAND
How can I order?
Once your items have been selected, you can modify your basket in the box at the top left of your screen.
To make payment, click on the “pay” tab then enter your personal information including your email, your delivery address and your telephone number. An invoice will be sent to you by email with confirmation of your purchase.
Can I accumulate promotional codes?
Our promotional codes cannot be combined. You can only use one code at a time.
If your code does not work, please contact us here so that we can resolve the situation as quickly as possible.
Can I modify/cancel my order?
Once your order has been validated, we will no longer be able to offer you cancellation or possible changes.
Leatherette box and velvet bag in my order
Your jewelry is delivered individually in a velvet bag. These sachet(s) will be delivered in a beautiful quality faux leather box. Your orders are made by us from France.
How can I track the delivery of my order?
To track the delivery of your package, simply provide your tracking number that you received by email here and connect to our carrier's website to find out its status.
Delays caused by delivery services are not the result of our good will. Delivery costs cannot be reimbursed if deadlines are not respected by their services.
PAYMENT
What are the forms of payment accepted ?
Visa, Visa Electron, Mastercard, American Express and Apple Pay. For payment by debit card or American Express, payment will be made in real time.
You can also pay from your Paypal account.
For more information, please consult our general conditions of sale.
Is my payment secure?
Your banking information is only used as part of your purchase on flyjajewels.com, thanks to the most secure "Stripe" payment gateway in the world which complies with the European PSD2 directive and strong customer authentication . No banking information about you will be kept.
In addition, our website is 100% secure (HTTPS) and is hosted by IONOS, the most secure providers in the world.
How does my refund work?
After your return has been processed, you will receive a refund notice from us and it will take another 1-3 business days for the refund to be credited to your original payment method. Reimbursement on store credit is immediate.
DELIVERY
Do you deliver abroad?
We currently deliver to all countries of the European Union and internationally without any limits.
For all orders placed outside mainland France, delivery times may be slightly modified depending on their destination.
For deliveries abroad, the recipient may be required to pay customs fees, depending on the legislation in force in their country of destination.
What are your delivery methods?
Our delivery methods are as follows:
France :
- Standard delivery offered via Colissimo (La Poste) for all orders to France
Europe (Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Germany, Gibraltar, Greece, Greenland , Guernsey, Vatican City State, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom):
- Standard delivery at 15€
- Free standard delivery from 80€ of purchases
Overseas Territories (Guadeloupe, Mayotte, Reunion Island, Comoros, Madagascar, Mauritius, Seychelles, Haiti, Martinique, Dominican Republic, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Guiana, New Caledonia, Polynesia French, Wallis and Futuna) :
- Standard delivery at 10€
- Free standard delivery from 80€ of purchases
International :
- Standard delivery at 25€
A window will open on your order confirmation page offering you home delivery.
What are the delivery times ?
We do everything we can to prepare your orders the same day. Orders placed after 2 p.m. will be prepared the next day.
🇫🇷 France:
Standard delivery 3 to 5 working days
🇪🇺 Europe:
Standard delivery 4 to 8 working days
DOM TOM :
Standard delivery 5 to 7 working days
International: Standard delivery 9 to 14 working days
🌍 For deliveries outside France, delivery times may be a little longer
I have a problem with the delivery of my package.
Above all, please know that all your packages are carefully prepared from France . (Our workshops are located in Hauts-de-France and Île-de-France .)
We do everything we can to prepare your orders the same day. Orders placed after 2 p.m. are prepared the next morning.
Delivery times apply once you receive a confirmation email from the delivery services attesting that your package is in their hands.
If, however, your order has not reached you (exceeds the selected delivery times), we invite you to contact our after-sales service at the following address: contact@flyjajewels.com in order to initiate complaints procedures.
Delays caused by delivery services are not the result of our good will. Delivery costs cannot be reimbursed if deadlines are not respected by their services.
I made an error in my delivery information
So that you can enjoy your jewelry as quickly as possible, we do everything we can to prepare your orders.
Changes to addresses or delivery points are unfortunately impossible once payment has been validated.
If you made an error when entering your postal address or your first or last name, please send us an email as quickly as possible to the following address: contact@flyjajewels.com
In the title of your email, please write " URGENT - ADDRESS ERROR " and in the body of your email, please tell us the number of your order and the error to be corrected.
If it is still possible to change the following information before sending your package, we will take your message into account.
However, we cannot guarantee the possibility of changes after sending.
RETURN & REFUND
Can I return my order?
Do you want to return your jewelry because it does not meet your expectations or because it is not your size? Don't worry, you have 14 days to return your order to us for an exchange or refund.
Personalized items cannot be exchanged and/or refunded.
Go to the returns section and fill out your form: click here
What are the procedures for returning my jewelry?
All returns are made by post.
Before returning your jewelry, you must complete the returns form
Each return request is studied and must be validated.
Please note: It is very important to return the items to us in their original packaging with all the accessories sent.
For more details, you can consult our general conditions of sale.
*The costs and risks of the return are always the responsibility of the customer.
** The loss of your package by the postal services is your responsibility and cannot be exchanged and/or refunded.
What are the deadlines for returning my jewelry?
Once your order is received, you have 14 working days to make a return.
Before making your return, please contact us by email here for prior agreement from our workshop.
Once the 14 day period has passed, you can no longer receive a return.
Are my delivery costs reimbursed?
When you request a refund, delivery costs will not be refunded to you.
AFTER SALES SERVICE
I received an incomplete order.
We sincerely apologize if this is the case. We invite you to contact us by email here in order to resolve the situation as quickly as possible by returning the missing item to you.
I received a product in poor condition, what should I do?
A quality control is carried out by our workshop manager before each shipment.
If, however, you receive damaged items, it is very important to contact us in order to exchange the product as quickly as possible.
Please send us an email: contact@flyjajewels.com, explaining the situation with your proof of purchase dated less than 14 days ago (required) and a photo of the defective product.
Share your opinion
🌟 Your opinion counts! 🌟
At Flyja, we are passionate about creating unique jewelry that adds a touch of sparkle to your personal style. Your satisfaction is our top priority, so we would like to hear your valuable feedback.
Have you recently purchased one of our dazzling pieces of jewelry? Share your experience with us and with our future customers! Your feedback helps us to constantly improve and provide exceptional products and service.
Whether you've been amazed by our creations or have suggestions to help us improve, we'd love to hear from you. Your opinion matters a lot to us.
Click below to leave a review and join our community of jewelry enthusiasts. As a new and thriving brand, every review matters a lot to help us grow and shine even brighter.
Thank you in advance for your valuable feedback and for your continued support of Flyja!
The Flyja team 💎✨